.portal-alert{border-radius:12px;font-size:13px}.portal-detail-page .btn-primary,.portal-tickets-page .btn-primary{color:var(--portal-on-primary,#fff);background:var(--portal-primary,#35a7ff);border-color:var(--portal-primary,#35a7ff)}.portal-detail-page .btn-primary:focus,.portal-detail-page .btn-primary:hover,.portal-tickets-page .btn-primary:focus,.portal-tickets-page .btn-primary:hover{color:var(--portal-on-primary,#fff);background:var(--portal-primary-hover,#258edc);border-color:var(--portal-primary-hover,#258edc);-webkit-box-shadow:0 0 0 .2rem var(--portal-primary-soft,rgba(53,167,255,.14));box-shadow:0 0 0 .2rem var(--portal-primary-soft,rgba(53,167,255,.14))}.portal-detail-page .form-control:focus,.portal-tickets-page .form-control:focus{border-color:var(--portal-primary,#35a7ff);-webkit-box-shadow:0 0 0 .2rem var(--portal-primary-soft,rgba(53,167,255,.14));box-shadow:0 0 0 .2rem var(--portal-primary-soft,rgba(53,167,255,.14))}.portal-tickets-page .page-item.active 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portalSkeletonShimmer{to{-webkit-transform:translateX(100%);transform:translateX(100%)}}.portal-tickets-page{padding-bottom:12px}.portal-tickets-head{border:0;border-radius:16px;-webkit-box-shadow:0 10px 30px rgba(15,44,72,.08);box-shadow:0 10px 30px rgba(15,44,72,.08);margin-bottom:14px}.portal-tickets-head__body{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-wrap:wrap;flex-wrap:wrap;padding:18px 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img{width:100%;height:100%;padding:5px;-o-object-fit:contain;object-fit:contain;background:#fff}.portal-tickets-head__actions{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:8px}.portal-tickets-filter{min-width:210px;margin:0}.portal-tickets-title{margin:0;font-size:22px;font-weight:900;color:var(--portal-secondary,#10314c)}.portal-tickets-subtitle{margin:4px 0 0;color:#5f7891;font-size:13px;font-weight:700}.portal-tickets-greeting{color:#7a8da3;font-weight:600}.portal-tickets-reload,.portal-tickets-reload:focus,.portal-tickets-reload:hover{color:var(--portal-primary,#35a7ff)!important;border-color:var(--portal-primary,#35a7ff)!important;background:#fff!important;white-space:nowrap}.portal-tickets-pagination{margin-top:10px}.portal-tickets-empty{text-align:center;color:#5f7891;padding:48px 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#edf3f9}.skeleton-block{position:relative;overflow:hidden;background:#edf3f9;border-radius:12px}.skeleton-block:after{content:"";position:absolute;inset:0;-webkit-transform:translateX(-100%);transform:translateX(-100%);background:-webkit-gradient(linear,left top,right top,from(rgba(237,243,249,0)),color-stop(50%,hsla(0,0%,100%,.85)),to(rgba(237,243,249,0)));background:linear-gradient(90deg,rgba(237,243,249,0),hsla(0,0%,100%,.85) 50%,rgba(237,243,249,0));-webkit-animation:shimmer 1.4s infinite;animation:shimmer 1.4s infinite}.skeleton-th{height:18px}.skeleton-td{height:42px}.ticket-mobile-card{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 14px 12px;border:1px solid #dbe4ee;border-radius:14px;margin-bottom:12px;background:#fff;-webkit-box-shadow:0 6px 16px rgba(15,45,84,.05);box-shadow:0 6px 16px rgba(15,45,84,.05)}.ticket-mobile-card,.ticket-mobile-top{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px}.ticket-mobile-top{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between}.ticket-mobile-title{display:block;color:#20364f;line-height:1.7;font-size:14px;font-weight:700}.ticket-mobile-grid{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:0;border-top:1px solid #edf2f7;padding-top:8px}.ticket-mobile-grid,.ticket-mobile-item{display:-webkit-box;display:-ms-flexbox;display:flex}.ticket-mobile-item{-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:10px;color:#40566f;padding:8px 0;border-bottom:1px solid #f1f4f8;min-width:0;font-size:.9rem}.ticket-mobile-grid .ticket-mobile-item:last-child{border-bottom:0;padding-bottom:0}.ticket-mobile-label{color:#7a8da3;font-size:.8rem;-ms-flex-negative:0;flex-shrink:0;font-weight:600}.ticket-mobile-value{color:#22384f;font-weight:600;text-align:left;min-width:0;word-break:break-word}@-webkit-keyframes shimmer{to{-webkit-transform:translateX(100%);transform:translateX(100%)}}@keyframes shimmer{to{-webkit-transform:translateX(100%);transform:translateX(100%)}}@media (max-width:991px){.portal-tickets-head__body{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch}.table-skeleton-head,.table-skeleton-row.five-col{grid-template-columns:repeat(3,minmax(0,1fr))}.row.tickets_tables_header,.tickets_table{font-size:.88rem}.row.tickets_tables_header .col-lg-1,.row.tickets_tables_header .col-lg-2,.row.tickets_tables_header .col-lg-5,.tickets_table .col-lg-1,.tickets_table .col-lg-2,.tickets_table 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button{border:0;background:transparent;color:inherit}.operator-ticket-toolbar{-ms-flex-negative:0;flex-shrink:0;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:16px;margin-top:20px;padding:18px 20px;border-radius:18px;background:#fff;margin-left:16px;margin-right:16px;border:1px solid #dbe7f1}.operator-ticket-toolbar__input{display:none}.operator-ticket-toolbar__actions{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px}.operator-ticket-toolbar__actions,.operator-ticket-toolbar__btn{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.operator-ticket-toolbar__btn{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;gap:8px;padding:10px 16px;border:1px solid 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22px}.ticket-message{display:-webkit-box;display:-ms-flexbox;display:flex;gap:14px;margin-bottom:22px;margin-top:10px;-webkit-box-align:center;-ms-flex-align:center;align-items:center;scroll-margin:96px}.ticket-message:last-child{margin-bottom:0}.ticket-message--self{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.ticket-message--self .ticket-message__meta,.ticket-message--self .ticket-message__time{text-align:left}.ticket-message__avatar-wrap{-webkit-box-flex:0;-ms-flex:0 0 48px;flex:0 0 48px}.ticket-message__avatar{width:48px;height:48px;border-radius:16px;-o-object-fit:cover;object-fit:cover;-webkit-box-shadow:0 12px 22px rgba(9,30,66,.18);box-shadow:0 12px 22px 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span.ticket-message__avatar{color:var(--portal-on-primary,#fff);background:var(--portal-accent-gradient,linear-gradient(135deg,#38b2a3,#15a693))}.ticket-message__body{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.ticket-message__meta{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:0;margin-bottom:0;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-ms-flex-line-pack:end;align-content:flex-end}.ticket-message__name{color:#17324a;font-size:12px;font-weight:300}.ticket-message__time{color:#76879a;font-size:11px;white-space:nowrap}.ticket-message__dot{margin:0 6px}.ticket-message__bubble{position:relative;padding:18px;border-radius:10px;background:-webkit-gradient(linear,left top,left bottom,from(#fff),to(#f4f8fb));background:linear-gradient(180deg,#fff,#f4f8fb);border:1px solid #e7eef5}.ticket-message--self .ticket-message__bubble{background:-webkit-gradient(linear,left top,left bottom,from(#fff),to(var(--portal-primary-soft,#dfefff)));background:linear-gradient(180deg,#fff,var(--portal-primary-soft,#dfefff));border-color:var(--portal-primary-border,#cfe0f2)}.ticket-message--internal .ticket-message__bubble{background:-webkit-gradient(linear,left top,left bottom,from(#fff8e8),to(#fff2d3));background:linear-gradient(180deg,#fff8e8,#fff2d3);border-color:#f2d6a5}.ticket-message__content{margin:0;color:#23384d;line-height:2.05;white-space:break-spaces}.ticket-message__content a{color:var(--portal-primary-hover,#0b70b5);font-weight:800;text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}.ticket-message__deleted{color:#9c6415;font-size:13px;font-weight:700}.ticket-message__attachments{margin-top:14px;padding-top:14px;border-top:1px dashed 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ticketTypingPulse{0%,to{opacity:.25;-webkit-transform:translateY(0);transform:translateY(0)}50%{opacity:1;-webkit-transform:translateY(-2px);transform:translateY(-2px)}}.portal-composer{position:relative;z-index:2;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end;gap:10px;padding:14px 16px;border-top:1px solid #e7eef5;background:#f8fbfe}.portal-composer__textarea{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.portal-composer__textarea textarea{resize:none;min-height:46px;max-height:160px}.portal-composer__btn{-ms-flex-negative:0;flex-shrink:0;height:46px;min-width:46px;padding:0 14px;font-weight:800}.portal-composer__file{display:none}