.conversation-sidebar[data-v-3c2410b8]{min-height:0;background:hsla(0,0%,100%,.96);display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:12px;overflow:hidden;border-left:1px solid var(--hk-line,#d9e7f2)}.conversation-inbox-head[data-v-3c2410b8]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:10px;margin-bottom:10px}.conversation-inbox-head h1[data-v-3c2410b8]{margin:0;color:#102f4a;font-size:18px;font-weight:950;letter-spacing:-.2px}.conversation-head-actions[data-v-3c2410b8]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:6px}.conversation-head-btn[data-v-3c2410b8]{display:grid;place-items:center;width:32px;height:32px;border:1px solid #dceaf5;border-radius:11px;background:#fff;color:#315a78;cursor:pointer;-webkit-transition:background .16s ease,color .16s ease,border-color .16s ease;transition:background .16s ease,color .16s ease,border-color .16s ease}.conversation-head-btn[data-v-3c2410b8]:hover{border-color:#a9cde7;background:#f2f8fd;color:#00325a}.conversation-head-btn--primary[data-v-3c2410b8]{border-color:#00325a;background:#00325a;color:#fff}.conversation-head-btn--primary[data-v-3c2410b8]:hover{background:#0b70b5;color:#fff}.conversation-brand-menu[data-v-3c2410b8]{position:relative}.conversation-brand-menu__dropdown[data-v-3c2410b8]{position:absolute;top:38px;left:0;z-index:30;min-width:190px;padding:8px;border-radius:16px;background:#fff;border:1px solid var(--hk-line,#d9e7f2);-webkit-box-shadow:0 18px 42px rgba(0,50,90,.18);box-shadow:0 18px 42px rgba(0,50,90,.18)}.conversation-brand-menu__dropdown button[data-v-3c2410b8]{width:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:10px;border:0;border-radius:12px;background:transparent;color:#17324a;font-weight:800;text-align:right;cursor:pointer}.conversation-brand-menu__dropdown button[data-v-3c2410b8]:hover{background:#edf6ff}.conversation-tabs[data-v-3c2410b8]{display:grid;grid-template-columns:repeat(3,1fr);gap:0;margin-bottom:10px;padding:3px;border-radius:13px;background:#eef4f8;border:1px solid #dceaf5}.conversation-tab[data-v-3c2410b8]{border:0;border-radius:10px;cursor:pointer;min-height:34px;display:grid;place-items:center;padding:7px 4px;background:transparent;color:#60758a;font-size:12px;-webkit-transition:background .16s ease,color .16s ease,-webkit-box-shadow .16s ease;transition:background .16s ease,color .16s ease,-webkit-box-shadow .16s ease;transition:background .16s ease,color .16s ease,box-shadow .16s ease;transition:background .16s ease,color .16s ease,box-shadow .16s ease,-webkit-box-shadow .16s ease}.conversation-tab span[data-v-3c2410b8]{font-weight:900;white-space:nowrap}.conversation-tab.active[data-v-3c2410b8]{color:#00325a;background:#fff;-webkit-box-shadow:0 6px 14px rgba(0,50,90,.09);box-shadow:0 6px 14px rgba(0,50,90,.09)}.conversation-search[data-v-3c2410b8]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;margin-bottom:10px;padding:8px 10px;border:1px solid #cfe3f4;border-radius:13px;background:#fff;color:#60758a}.conversation-search input[data-v-3c2410b8]{min-width:0;-webkit-box-flex:1;-ms-flex:1;flex:1;border:0;outline:0;background:transparent;color:#17324a}.conversation-mine-tabs[data-v-3c2410b8]{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;margin:0 0 10px}.conversation-mine-tab[data-v-3c2410b8]{min-height:32px;border:1px solid #dceaf5;border-radius:10px;background:#fff;color:#60758a;font-size:12px;font-weight:900;cursor:pointer;-webkit-transition:background .16s ease,color .16s ease,border-color .16s ease;transition:background .16s ease,color .16s ease,border-color .16s ease}.conversation-mine-tab[data-v-3c2410b8]:hover{border-color:#a9cde7;background:#f5faff;color:#17324a}.conversation-mine-tab.active[data-v-3c2410b8]{border-color:#9fd0f0;background:#eaf6ff;color:#00325a;-webkit-box-shadow:inset 0 -2px 0 var(--hk-blue,#3086db);box-shadow:inset 0 -2px 0 var(--hk-blue,#3086db)}.conversation-card[data-v-3c2410b8]{min-height:0;background:#fff;border:0;border-radius:12px;-webkit-box-flex:1;-ms-flex:1;flex:1;padding:12px;margin-bottom:0;overflow:auto}.conversation-card h2[data-v-3c2410b8]{font-size:15px;margin:0 0 10px;padding-right:9px}.conversation-sections[data-v-3c2410b8]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:14px}.conversation-section[data-v-3c2410b8]{padding-bottom:12px;border-bottom:1px solid #edf3f8}.conversation-section[data-v-3c2410b8]:last-child{border-bottom:0}.conversation-item[data-v-3c2410b8]{width:100%;border:1px solid transparent;background:linear-gradient(135deg,#fff,#f8fbfe);text-align:right;border-radius:16px;padding:10px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;cursor:pointer;color:#17312b;-webkit-box-shadow:0 8px 18px rgba(0,50,90,.045);box-shadow:0 8px 18px rgba(0,50,90,.045);-webkit-transition:border-color .16s ease,background .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:border-color .16s ease,background .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease,background .16s ease;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease,background .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;margin-bottom:8px}.conversation-item[data-v-3c2410b8]:hover{-webkit-transform:translateY(-1px);transform:translateY(-1px);border-color:#cfe3f4;-webkit-box-shadow:0 12px 24px rgba(0,50,90,.08);box-shadow:0 12px 24px rgba(0,50,90,.08);background:#f3f9ff}.conversation-item.active[data-v-3c2410b8]{border-color:rgba(48,134,219,.36);background:linear-gradient(225deg,#eaf6ff,#fff);-webkit-box-shadow:inset -3px 0 0 var(--hk-blue,#3086db),0 12px 24px rgba(0,50,90,.09);box-shadow:inset -3px 0 0 var(--hk-blue,#3086db),0 12px 24px rgba(0,50,90,.09)}section.conversation-card.conversation-sections[data-v-3c2410b8]{margin:0 -14px}.conversation-item[data-v-3c2410b8]:disabled{opacity:.72;cursor:wait;-webkit-transform:none;transform:none}.conversation-item__avatar[data-v-3c2410b8]{width:44px;height:44px;-webkit-box-flex:0;-ms-flex:0 0 44px;flex:0 0 44px;border-radius:16px;-o-object-fit:cover;object-fit:cover;background:#e7f7ff;-webkit-box-shadow:0 10px 20px rgba(0,50,90,.12);box-shadow:0 10px 20px rgba(0,50,90,.12)}.conversation-item__content[data-v-3c2410b8]{min-width:0;display:block}.conversation-item__title[data-v-3c2410b8]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:7px;font-weight:900}.conversation-item__unread-dot[data-v-3c2410b8]{width:9px;height:9px;-webkit-box-flex:0;-ms-flex:0 0 9px;flex:0 0 9px;border-radius:50%;background:#20c997;-webkit-box-shadow:0 0 0 4px rgba(32,201,151,.14);box-shadow:0 0 0 4px rgba(32,201,151,.14)}.conversation-item.unread[data-v-3c2410b8]{background:-webkit-gradient(linear,left top,right top,from(rgba(32,201,151,.12)),to(rgba(237,246,255,.86)));background:linear-gradient(90deg,rgba(32,201,151,.12),rgba(237,246,255,.86))}.conversation-item.unread .conversation-item__title[data-v-3c2410b8]{color:#00325a;font-weight:950}.conversation-item.unread p[data-v-3c2410b8]{color:#17324a;font-weight:800}.conversation-item.is-closed[data-v-3c2410b8]{background:#f7f9fb;border-color:#e0e7ef;-webkit-box-shadow:none;box-shadow:none;opacity:.86}.conversation-item__status[data-v-3c2410b8]{-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;border-radius:999px;padding:2px 7px;background:#eef2f7;color:#475569;font-size:10px;font-weight:950}.conversation-item small[data-v-3c2410b8]{color:#60758a}.conversation-item p[data-v-3c2410b8]{margin:7px 0 0;color:#6c7f91;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.6}.conversation-empty[data-v-3c2410b8]{display:grid;place-items:center;-ms-flex-line-pack:center;align-content:center;color:#60758a;height:100%;text-align:center;padding:30px}.conversation-empty--compact[data-v-3c2410b8]{min-height:90px;padding:16px;font-size:12px}@media (max-width:768px){.conversation-sidebar[data-v-3c2410b8]{padding:8px 0 0;border-left:0;background:#fff}.conversation-inbox-head[data-v-3c2410b8]{min-height:50px;padding:0 12px 8px;margin-bottom:6px;border-bottom:1px solid #edf3f8}.conversation-inbox-head h1[data-v-3c2410b8]{font-size:17px}.conversation-head-btn[data-v-3c2410b8]{width:34px;height:34px;border-radius:12px}.conversation-tabs[data-v-3c2410b8]{margin:0 10px 8px}.conversation-tab[data-v-3c2410b8]{min-height:34px;padding:6px 3px;font-size:11px}.conversation-mine-tabs[data-v-3c2410b8]{margin:0 10px 8px}.conversation-search[data-v-3c2410b8]{margin:0 10px 8px;padding:8px 10px;border-radius:12px}.conversation-card[data-v-3c2410b8]{margin:0;padding:0;border-radius:0;-webkit-box-shadow:none;box-shadow:none}.conversation-section[data-v-3c2410b8]{padding:0;border-bottom:0}.conversation-section h2[data-v-3c2410b8]{margin:0;padding:9px 14px 5px;color:#60758a;font-size:12px}.conversation-item[data-v-3c2410b8]{min-height:70px;padding:10px 14px;margin-bottom:0;border:0;border-bottom:1px solid #edf3f8;border-radius:0;background:#fff;-webkit-box-shadow:none;box-shadow:none;-webkit-transform:none;transform:none}.conversation-item[data-v-3c2410b8]:hover{-webkit-transform:none;transform:none;-webkit-box-shadow:none;box-shadow:none;background:#f8fbfe}.conversation-item.active[data-v-3c2410b8]{background:#f3f9ff;-webkit-box-shadow:inset -3px 0 0 var(--hk-blue,#3086db);box-shadow:inset -3px 0 0 var(--hk-blue,#3086db)}.conversation-item__avatar[data-v-3c2410b8]{width:46px;height:46px;-ms-flex-preferred-size:46px;flex-basis:46px;border-radius:50%}.conversation-item__content[data-v-3c2410b8]{-webkit-box-flex:1;-ms-flex:1;flex:1}.conversation-item__title[data-v-3c2410b8]{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:13px}.conversation-item p[data-v-3c2410b8]{margin-top:4px;font-size:12px}}.livechat-info-panel[data-v-45550c13]{min-height:0;overflow:auto;padding:14px;background:#f8fbfe;border-right:1px solid var(--hk-line,#d9e7f2)}.livechat-info-card[data-v-45550c13]{padding:14px;margin-bottom:12px;border:1px solid #dceaf5;border-radius:18px;background:#fff;-webkit-box-shadow:0 10px 22px rgba(0,50,90,.06);box-shadow:0 10px 22px rgba(0,50,90,.06)}.livechat-info-card--profile[data-v-45550c13]{text-align:center}.livechat-info-card--profile img[data-v-45550c13]{width:76px;height:76px;border-radius:24px;-o-object-fit:cover;object-fit:cover;-webkit-box-shadow:0 12px 24px rgba(0,50,90,.14);box-shadow:0 12px 24px rgba(0,50,90,.14)}.livechat-info-card h3[data-v-45550c13]{margin:0 0 12px;color:var(--hk-navy,#00325a);font-size:15px;font-weight:900}.livechat-info-card--profile h3[data-v-45550c13]{margin:10px 0 4px}.livechat-info-card--profile p[data-v-45550c13]{margin:0;color:#60758a;direction:ltr}.livechat-info-card dl[data-v-45550c13]{display:grid;grid-template-columns:95px minmax(0,1fr);gap:8px;margin:0;font-size:12px}.livechat-info-card dt[data-v-45550c13]{color:#60758a}.livechat-info-card dd[data-v-45550c13]{margin:0;color:#17324a;overflow-wrap:anywhere}.livechat-deal-link[data-v-45550c13],.livechat-page-link[data-v-45550c13]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:9px 0;color:#0b70b5;border-bottom:1px solid #edf3f8}.livechat-page-link[data-v-45550c13]:last-child{border-bottom:0}.livechat-close-btn[data-v-45550c13]{width:100%;margin-top:10px}.livechat-closed-badge[data-v-45550c13]{display:grid;gap:4px;margin-bottom:12px;padding:10px;border-radius:12px;background:#f1f5f9;color:#334155;font-size:12px}.livechat-closed-badge strong[data-v-45550c13]{font-weight:950}.livechat-closed-badge span[data-v-45550c13]{color:#64748b}.conversation-primary[data-v-45550c13]{border:0;border-radius:10px;padding:9px 10px;cursor:pointer;color:#fff;background:var(--hk-navy,#00325a);width:100%;margin-bottom:12px;font-weight:800}.conversation-primary--inline[data-v-45550c13]{width:auto;margin-bottom:0}.conversation-secondary[data-v-45550c13]{border:1px solid #cfe3f4;border-radius:10px;padding:9px 10px;cursor:pointer;background:#f5faff;color:#00325a;font-weight:900;width:100%}.conversation-danger[data-v-45550c13]{border:0;border-radius:10px;padding:9px 10px;cursor:pointer;background:#fee2e2;color:#b91c1c;font-weight:900}.livechat-note[data-v-45550c13]{margin:0 0 10px;color:#334155;font-size:12px;line-height:1.8;white-space:pre-wrap}.conversation-empty[data-v-45550c13]{display:grid;place-items:center;-ms-flex-line-pack:center;align-content:center;color:#60758a;height:100%;text-align:center;padding:30px}.conversation-empty--compact[data-v-45550c13]{min-height:90px;padding:16px;font-size:12px}.conversation-page[data-v-1a80b2e7]{--hk-navy:#00325a;--hk-blue:#3086db;--hk-cyan:#00dcff;--hk-ink:#1f2933;--hk-line:#d9e7f2;display:grid;grid-template-columns:minmax(260px,300px) minmax(0,1fr);height:calc(100dvh - 152px);min-height:560px;margin:-33px -29px -35px;overflow:hidden;color:var(--hk-ink);background:#f7fafc;border-top:1px solid var(--hk-line);border-bottom:1px solid var(--hk-line)}.conversation-main[data-v-1a80b2e7],.conversation-sidebar[data-v-1a80b2e7]{min-height:0;background:hsla(0,0%,100%,.96)}.conversation-card[data-v-1a80b2e7]{min-height:0;background:#fff;border:0 solid var(--hk-line);border-radius:12px}.conversation-sidebar[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px;overflow:hidden;border-left:1px solid var(--hk-line)}.conversation-brand[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:10px;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-bottom:12px}.conversation-brand__content[data-v-1a80b2e7]{min-width:0;-webkit-box-flex:1;-ms-flex:1;flex:1}.conversation-brand__title-row[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:8px}.conversation-brand__mark[data-v-1a80b2e7]{display:grid;place-items:center;width:44px;height:44px;-webkit-box-flex:0;-ms-flex:0 0 44px;flex:0 0 44px;border-radius:12px;color:#fff;background:var(--hk-navy);-webkit-box-shadow:0 8px 18px rgba(0,50,90,.16);box-shadow:0 8px 18px rgba(0,50,90,.16)}.conversation-brand h1[data-v-1a80b2e7]{font-size:18px;margin:0;font-weight:900}.conversation-brand p[data-v-1a80b2e7]{margin:3px 0 0;font-size:11px;color:#60758a;line-height:1.7}.conversation-brand-menu[data-v-1a80b2e7]{position:relative}.conversation-brand-menu__trigger[data-v-1a80b2e7]{width:34px;height:34px;border:0;border-radius:12px;background:#eef6fb;color:var(--hk-navy);cursor:pointer}.conversation-brand-menu__dropdown[data-v-1a80b2e7]{position:absolute;top:40px;left:0;z-index:30;min-width:190px;padding:8px;border-radius:16px;background:#fff;border:1px solid var(--hk-line);-webkit-box-shadow:0 18px 42px rgba(0,50,90,.18);box-shadow:0 18px 42px rgba(0,50,90,.18)}.conversation-brand-menu__dropdown button[data-v-1a80b2e7]{width:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:10px;border:0;border-radius:12px;background:transparent;color:#17324a;font-weight:800;text-align:right;cursor:pointer}.conversation-brand-menu__dropdown button[data-v-1a80b2e7]:hover{background:#edf6ff}.conversation-tabs[data-v-1a80b2e7]{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px;padding:6px;border-radius:20px;background:linear-gradient(135deg,#eef7ff,#f8fbfe);border:1px solid #dceaf5}.composer button[data-v-1a80b2e7],.conversation-group-form button[data-v-1a80b2e7],.conversation-primary[data-v-1a80b2e7],.conversation-secondary[data-v-1a80b2e7],.conversation-tab[data-v-1a80b2e7],.thread-header__ai[data-v-1a80b2e7]{border:0;border-radius:10px;padding:9px 10px;cursor:pointer}.conversation-tab[data-v-1a80b2e7]{position:relative;min-height:76px;display:grid;place-items:center;gap:2px;padding:9px 6px 7px;background:transparent;color:#315a78;font-size:12px;overflow:hidden;-webkit-transition:background .18s ease,-webkit-transform .18s ease,-webkit-box-shadow .18s ease;transition:background .18s ease,-webkit-transform .18s ease,-webkit-box-shadow .18s ease;transition:transform .18s ease,box-shadow .18s ease,background .18s ease;transition:transform .18s ease,box-shadow .18s ease,background .18s ease,-webkit-transform .18s ease,-webkit-box-shadow .18s ease}.conversation-tab i[data-v-1a80b2e7]{display:grid;place-items:center;width:28px;height:28px;border-radius:11px;color:#0b70b5;background:#e3f3ff;font-size:13px;-webkit-transition:background .18s ease,color .18s ease;transition:background .18s ease,color .18s ease}.conversation-tab span[data-v-1a80b2e7]{font-weight:900;white-space:nowrap}.conversation-tab small[data-v-1a80b2e7]{color:#7b91a6;font-size:10px;white-space:nowrap}.conversation-tab.active[data-v-1a80b2e7]{color:#fff;background:linear-gradient(145deg,var(--hk-navy),#0b70b5);-webkit-box-shadow:0 12px 24px rgba(0,50,90,.18);box-shadow:0 12px 24px rgba(0,50,90,.18);-webkit-transform:translateY(-1px);transform:translateY(-1px)}.conversation-tab.active i[data-v-1a80b2e7]{color:var(--hk-navy);background:#fff}.conversation-tab.active small[data-v-1a80b2e7]{color:hsla(0,0%,100%,.78)}.composer button[data-v-1a80b2e7],.conversation-primary[data-v-1a80b2e7]{color:#fff;background:var(--hk-navy)}.conversation-primary[data-v-1a80b2e7]{width:100%;margin-bottom:12px;font-weight:800}.conversation-primary--inline[data-v-1a80b2e7]{width:auto;margin-bottom:0}.conversation-secondary[data-v-1a80b2e7]{background:#eef6fb;color:var(--hk-navy);font-weight:800}.conversation-search[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;margin-bottom:12px;padding:9px 11px;border:1px solid #cfe3f4;border-radius:14px;background:#fff;color:#60758a}.conversation-search input[data-v-1a80b2e7]{min-width:0;-webkit-box-flex:1;-ms-flex:1;flex:1;border:0;outline:0;background:transparent;color:#17324a}.conversation-card[data-v-1a80b2e7]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding:12px;margin-bottom:0;overflow:auto}.conversation-card h2[data-v-1a80b2e7]{font-size:15px;margin:0 0 10px}.conversation-sections[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:14px}.conversation-section[data-v-1a80b2e7]{padding-bottom:12px;border-bottom:1px solid #edf3f8}.conversation-section[data-v-1a80b2e7]:last-child{border-bottom:0}.conversation-item[data-v-1a80b2e7],.staff-row[data-v-1a80b2e7]{width:100%;border:1px solid transparent;background:linear-gradient(135deg,#fff,#f8fbfe);text-align:right;border-radius:16px;padding:10px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;cursor:pointer;color:#17312b;-webkit-box-shadow:0 8px 18px rgba(0,50,90,.045);box-shadow:0 8px 18px rgba(0,50,90,.045);-webkit-transition:border-color .16s ease,background .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:border-color .16s ease,background .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease,background .16s ease;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease,background .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease}.staff-row small[data-v-1a80b2e7]{margin-right:auto;color:#7890a4;font-size:11px;white-space:nowrap}.conversation-item[data-v-1a80b2e7]:hover,.staff-row[data-v-1a80b2e7]:hover{-webkit-transform:translateY(-1px);transform:translateY(-1px);border-color:#cfe3f4;-webkit-box-shadow:0 12px 24px rgba(0,50,90,.08);box-shadow:0 12px 24px rgba(0,50,90,.08);background:#f3f9ff}.conversation-item.active[data-v-1a80b2e7]{border-color:rgba(48,134,219,.36);background:linear-gradient(225deg,#eaf6ff,#fff);-webkit-box-shadow:inset -3px 0 0 var(--hk-blue,#3086db),0 12px 24px rgba(0,50,90,.09);box-shadow:inset -3px 0 0 var(--hk-blue,#3086db),0 12px 24px rgba(0,50,90,.09)}section.conversation-card.conversation-sections[data-v-1a80b2e7]{margin:0 -14px}.staff-row__avatar[data-v-1a80b2e7]{display:grid;place-items:center;width:34px;height:34px;border-radius:12px;background:#e7f7ff;color:var(--hk-navy);font-weight:900}.conversation-main[data-v-1a80b2e7]{display:grid;grid-template-columns:minmax(0,1fr);overflow:hidden}.conversation-main--with-info[data-v-1a80b2e7]{grid-template-columns:minmax(0,1fr) minmax(280px,340px)}.conversation-list[data-v-1a80b2e7]{min-height:0;border-left:1px solid var(--hk-line);padding:12px;overflow:auto}.conversation-list__header[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-bottom:10px}.conversation-list__header button[data-v-1a80b2e7]{border:0;background:#eef6fb;color:var(--hk-navy);border-radius:12px;padding:8px}.conversation-mobile-backdrop[data-v-1a80b2e7],.conversation-mobile-menu-btn[data-v-1a80b2e7],.thread-header__back[data-v-1a80b2e7]{display:none}.conversation-item[data-v-1a80b2e7]{margin-bottom:8px}.conversation-item__avatar[data-v-1a80b2e7],.thread-header__avatar[data-v-1a80b2e7]{width:44px;height:44px;-webkit-box-flex:0;-ms-flex:0 0 44px;flex:0 0 44px;border-radius:16px;-o-object-fit:cover;object-fit:cover;background:#e7f7ff;-webkit-box-shadow:0 10px 20px rgba(0,50,90,.12);box-shadow:0 10px 20px rgba(0,50,90,.12)}.conversation-item__content[data-v-1a80b2e7]{min-width:0;display:block}.conversation-item__title[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:7px;font-weight:900}.conversation-item__unread-dot[data-v-1a80b2e7]{width:9px;height:9px;-webkit-box-flex:0;-ms-flex:0 0 9px;flex:0 0 9px;border-radius:50%;background:#20c997;-webkit-box-shadow:0 0 0 4px rgba(32,201,151,.14);box-shadow:0 0 0 4px rgba(32,201,151,.14)}.conversation-item.unread[data-v-1a80b2e7]{background:-webkit-gradient(linear,left top,right top,from(rgba(32,201,151,.12)),to(rgba(237,246,255,.86)));background:linear-gradient(90deg,rgba(32,201,151,.12),rgba(237,246,255,.86))}.conversation-item.unread .conversation-item__title[data-v-1a80b2e7]{color:#00325a;font-weight:950}.conversation-item.unread p[data-v-1a80b2e7]{color:#17324a;font-weight:800}.conversation-item small[data-v-1a80b2e7]{color:#60758a}.conversation-item p[data-v-1a80b2e7]{margin:7px 0 0;color:#6c7f91;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.6}.conversation-item[data-v-1a80b2e7]:disabled{opacity:.72;cursor:wait;-webkit-transform:none;transform:none}.conversation-thread[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;min-width:0;min-height:0;background:#fff}.livechat-info-panel[data-v-1a80b2e7]{min-height:0;overflow:auto;padding:14px;background:#f8fbfe;border-right:1px solid var(--hk-line)}.livechat-info-card[data-v-1a80b2e7]{padding:14px;margin-bottom:12px;border:1px solid #dceaf5;border-radius:18px;background:#fff;-webkit-box-shadow:0 10px 22px rgba(0,50,90,.06);box-shadow:0 10px 22px rgba(0,50,90,.06)}.livechat-info-card--profile[data-v-1a80b2e7]{text-align:center}.livechat-info-card--profile img[data-v-1a80b2e7]{width:76px;height:76px;border-radius:24px;-o-object-fit:cover;object-fit:cover;-webkit-box-shadow:0 12px 24px rgba(0,50,90,.14);box-shadow:0 12px 24px rgba(0,50,90,.14)}.livechat-info-card h3[data-v-1a80b2e7]{margin:0 0 12px;color:var(--hk-navy);font-size:15px;font-weight:900}.livechat-info-card--profile h3[data-v-1a80b2e7]{margin:10px 0 4px}.livechat-info-card--profile p[data-v-1a80b2e7]{margin:0;color:#60758a;direction:ltr}.livechat-info-card dl[data-v-1a80b2e7]{display:grid;grid-template-columns:95px minmax(0,1fr);gap:8px;margin:0;font-size:12px}.livechat-info-card dt[data-v-1a80b2e7]{color:#60758a}.livechat-info-card dd[data-v-1a80b2e7]{margin:0;color:#17324a;overflow-wrap:anywhere}.livechat-deal-link[data-v-1a80b2e7],.livechat-page-link[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:9px 0;color:#0b70b5;border-bottom:1px solid #edf3f8}.livechat-page-link[data-v-1a80b2e7]:last-child{border-bottom:0}.livechat-close-btn[data-v-1a80b2e7]{width:100%;margin-top:10px}.thread-header[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--hk-line);background:#fff}.thread-header h2[data-v-1a80b2e7]{margin:0;font-size:17px}.thread-header p[data-v-1a80b2e7]{margin:4px 0 0;color:#60758a}.thread-header small[data-v-1a80b2e7]{display:block;margin-top:4px;color:#8093a5}.thread-header__ai[data-v-1a80b2e7]{background:#fff1d8;color:#875a0d}.thread-messages[data-v-1a80b2e7]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-height:0;overflow:auto;padding:18px;background-image:-webkit-gradient(linear,left top,left bottom,from(hsla(0,0%,100%,.9)),to(hsla(0,0%,100%,.87))),url(/img/chat_bg.png);background-image:linear-gradient(hsla(0,0%,100%,.9),hsla(0,0%,100%,.87)),url(/img/chat_bg.png);background-size:300px}.message-row[data-v-1a80b2e7]{direction:ltr;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end;gap:10px;width:100%;margin-bottom:14px}.message-group[data-v-1a80b2e7]{display:contents}.message-row.mine[data-v-1a80b2e7]{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.message-bubble[data-v-1a80b2e7]{direction:rtl;position:relative;min-width:min(70%,400px);max-width:min(90%,1296px);padding:12px 14px;border-radius:18px 18px 18px 4px;background:#fff;border:1px solid rgba(48,134,219,.14);-webkit-box-shadow:0 8px 20px rgba(0,50,90,.07);box-shadow:0 8px 20px rgba(0,50,90,.07)}.message-row.mine .message-bubble[data-v-1a80b2e7]{border-radius:18px 18px 4px 18px;background:#edf2f6;color:#23384d;border-color:#dbe3ea;-webkit-box-shadow:0 10px 22px rgba(15,23,42,.08);box-shadow:0 10px 22px rgba(15,23,42,.08)}.message-row--highlight .message-bubble[data-v-1a80b2e7]{-webkit-box-shadow:0 0 0 3px rgba(48,134,219,.22),0 14px 30px rgba(15,23,42,.12);box-shadow:0 0 0 3px rgba(48,134,219,.22),0 14px 30px rgba(15,23,42,.12)}.message-reaction-trigger[data-v-1a80b2e7]{position:absolute;top:-11px;left:-8px;display:grid;place-items:center;width:28px;height:28px;border:1px solid #dbe8f2;border-radius:999px;background:#fff;color:#60758a;-webkit-box-shadow:0 8px 18px rgba(15,47,78,.1);box-shadow:0 8px 18px rgba(15,47,78,.1);cursor:pointer;opacity:0;-webkit-transform:translateY(4px);transform:translateY(4px);-webkit-transition:opacity .16s ease,color .16s ease,-webkit-transform .16s ease;transition:opacity .16s ease,color .16s ease,-webkit-transform .16s ease;transition:opacity .16s ease,transform .16s ease,color .16s ease;transition:opacity .16s ease,transform .16s ease,color .16s ease,-webkit-transform .16s ease}.message-bubble:hover .message-reaction-trigger[data-v-1a80b2e7],.message-reaction-trigger[data-v-1a80b2e7]:focus{opacity:1;-webkit-transform:translateY(0);transform:translateY(0)}.message-reaction-trigger[data-v-1a80b2e7]:hover{color:#0b70b5}.message-reaction-picker[data-v-1a80b2e7]{position:absolute;left:-8px;bottom:calc(100% + 10px);z-index:30;display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px;padding:7px;border:1px solid #dceaf5;border-radius:999px;background:#fff;-webkit-box-shadow:0 18px 42px rgba(0,50,90,.16);box-shadow:0 18px 42px rgba(0,50,90,.16)}.message-reaction-picker button[data-v-1a80b2e7]{display:grid;place-items:center;width:30px;height:30px;padding:0;border:0;border-radius:999px;background:#f6f9fc;font-size:17px;cursor:pointer}.message-reaction-picker button.active[data-v-1a80b2e7],.message-reaction-picker button[data-v-1a80b2e7]:hover{background:#e6f5ff}.message-reactions[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:5px;margin-top:10px}.message-reactions button[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:4px;min-height:26px;padding:2px 8px;border:1px solid #dbe8f2;border-radius:999px;background:#fff;color:#315a78;cursor:pointer;font-size:13px}.message-reactions button.mine[data-v-1a80b2e7]{border-color:#8fc1ea;background:#eaf6ff;color:#075985}.message-reactions b[data-v-1a80b2e7]{font-size:11px;font-weight:900}.message-reply-preview[data-v-1a80b2e7]{width:100%;display:grid;gap:3px;margin:0 0 8px;padding:8px 10px;border:0;border-right:3px solid #3086db;border-radius:8px;background:rgba(48,134,219,.08);color:#17324a;text-align:right;cursor:pointer}.message-reply-preview strong[data-v-1a80b2e7]{font-size:11px;font-weight:950;color:#0b70b5}.message-reply-preview span[data-v-1a80b2e7]{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:#425b72}.message-bubble__meta[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:3px;margin-top:12px;color:#76879a;font-size:11px}.message-row.mine .message-bubble__meta[data-v-1a80b2e7]{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-end;color:#76879a;display:-webkit-box;display:-ms-flexbox;display:flex;text-align:left}.message-bubble[data-v-1a80b2e7]:before{content:"";position:absolute;bottom:12px;left:-8px;width:16px;height:16px;background:#fff;border-left:1px solid rgba(48,134,219,.14);border-bottom:1px solid rgba(48,134,219,.14);-webkit-transform:rotate(45deg);transform:rotate(45deg)}.message-row.mine .message-bubble[data-v-1a80b2e7]:before{left:auto;right:-8px;background:#edf2f6;border-right:1px solid #dbe3ea;border-top:1px solid #dbe3ea;border-left:0;border-bottom:0}.thread-messages[data-v-1a80b2e7]{position:relative}.thread-messages [data-v-1a80b2e7]{z-index:9}.message-row.mine .message-row__avatar[data-v-1a80b2e7]{border-color:hsla(0,0%,100%,.8)}.message-bubble p[data-v-1a80b2e7]{margin:0;white-space:pre-wrap;color:#23384d;line-height:1.95}.message-bubble__name[data-v-1a80b2e7]{color:#17324a;font-size:12px;font-weight:300}.message-bubble__time[data-v-1a80b2e7]{color:#76879a;font-size:11px;white-space:nowrap}.message-bubble__dot[data-v-1a80b2e7]{margin:0 6px}.message-seen-status[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-right:6px;color:#9aaabc;letter-spacing:-4px;direction:ltr}.message-seen-status.seen[data-v-1a80b2e7]{color:#1f8bff}.message-seen-status i[data-v-1a80b2e7]{font-size:10px}.message-date-divider[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:6px 0 18px}.message-date-divider span[data-v-1a80b2e7]{padding:6px 14px;border-radius:999px;background:hsla(0,0%,100%,.82);border:1px solid rgba(207,227,244,.9);color:#60758a;font-size:12px;font-weight:800;-webkit-box-shadow:0 8px 22px rgba(0,50,90,.08);box-shadow:0 8px 22px rgba(0,50,90,.08)}.message-attachments a[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;gap:6px;color:var(--hk-blue);margin-top:8px}.message-row.mine .message-attachments a[data-v-1a80b2e7]{color:#0b70b5}.composer[data-v-1a80b2e7]{-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;border-top:1px solid var(--hk-line);padding:10px 12px;background:#fff}.thread-closed-notice[data-v-1a80b2e7]{-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;margin:0;padding:14px 16px;border-top:1px solid #d9e7f2;background:#f6fbff;color:#17324a}.thread-closed-notice i[data-v-1a80b2e7]{display:grid;place-items:center;width:34px;height:34px;border-radius:12px;color:#0f766e;background:#dff7ec}.thread-closed-notice span[data-v-1a80b2e7],.thread-closed-notice strong[data-v-1a80b2e7]{display:block}.thread-closed-notice strong[data-v-1a80b2e7]{font-weight:950}.thread-closed-notice span[data-v-1a80b2e7]{margin-top:3px;color:#60758a;font-size:12px}.composer textarea[data-v-1a80b2e7]{width:100%;height:88px;border:1px solid #cfe3f4;border-radius:12px;padding:10px 12px;border:0;resize:none;line-height:1.8;background:#fbfdff;transition:border-color .18s ease,background .18s ease,-webkit-box-shadow .18s ease;-webkit-transition:border-color .18s ease,background .18s ease,-webkit-box-shadow .18s ease;transition:border-color .18s ease,box-shadow .18s ease,background .18s ease;transition:border-color .18s ease,box-shadow .18s ease,background .18s ease,-webkit-box-shadow .18s ease}.composer textarea[data-v-1a80b2e7]:focus{border-color:#8fc1ea;-webkit-box-shadow:0 0 0 3px rgba(48,134,219,.11);box-shadow:0 0 0 3px rgba(48,134,219,.11);background:#fff;outline:0}.composer-actions[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;margin-top:8px}.composer-actions input[data-v-1a80b2e7],.conversation-group-form input[data-v-1a80b2e7],.conversation-group-form select[data-v-1a80b2e7],.conversation-group-form textarea[data-v-1a80b2e7]{border:1px solid #cfe3f4;border-radius:14px;padding:10px;outline:0;-webkit-transition:border-color .18s ease,-webkit-box-shadow .18s ease;transition:border-color .18s ease,-webkit-box-shadow .18s ease;transition:border-color .18s ease,box-shadow .18s ease;transition:border-color .18s ease,box-shadow .18s ease,-webkit-box-shadow .18s ease}.conversation-group-form input[data-v-1a80b2e7]:focus,.conversation-group-form select[data-v-1a80b2e7]:focus,.conversation-group-form textarea[data-v-1a80b2e7]:focus{border-color:var(--hk-blue);-webkit-box-shadow:0 0 0 3px rgba(48,134,219,.12);box-shadow:0 0 0 3px rgba(48,134,219,.12)}.conversation-group-form[data-v-1a80b2e7]{display:grid;gap:12px}.conversation-group-form label[data-v-1a80b2e7]{display:grid;gap:7px;color:#315a78;font-size:13px;font-weight:800}.conversation-group-form textarea[data-v-1a80b2e7]{min-height:92px;resize:vertical}.conversation-group-form select[data-v-1a80b2e7]{min-height:150px}.conversation-channel-admins[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:8px;padding:12px;border:1px dashed #b9d4e9;border-radius:18px;background:rgba(238,246,251,.55)}.conversation-channel-admins>span[data-v-1a80b2e7]{-webkit-box-flex:0;-ms-flex:0 0 100%;flex:0 0 100%;color:#315a78;font-size:13px;font-weight:900}.conversation-channel-admins button[data-v-1a80b2e7]{border:1px solid #cfe3f4;border-radius:999px;padding:8px 11px;background:#fff;color:#315a78;font-weight:800;cursor:pointer}.conversation-channel-admins button.active[data-v-1a80b2e7]{border-color:#0f7cc0;background:#e6f5ff;color:#075985}.conversation-channel-admins small[data-v-1a80b2e7]{color:#7890a4}.conversation-modal-backdrop[data-v-1a80b2e7]{position:fixed;inset:0;z-index:1060;display:grid;place-items:center;padding:18px;background:rgba(0,27,49,.52);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.conversation-group-modal[data-v-1a80b2e7]{position:relative;width:min(560px,100%);padding:22px;border-radius:30px;background:linear-gradient(145deg,#fff,#f4fbff);border:1px solid rgba(48,134,219,.24);-webkit-box-shadow:0 30px 90px rgba(0,50,90,.32);box-shadow:0 30px 90px rgba(0,50,90,.32);-webkit-animation:conversationModalIn-data-v-1a80b2e7 .22s ease-out;animation:conversationModalIn-data-v-1a80b2e7 .22s ease-out}.conversation-modal-close[data-v-1a80b2e7]{position:absolute;top:14px;left:14px;display:grid;place-items:center;width:38px;height:38px;border:0;border-radius:14px;background:#eef6fb;color:var(--hk-navy);cursor:pointer}.conversation-group-modal__hero[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:16px;margin-bottom:18px;padding-bottom:16px;border-bottom:1px solid rgba(48,134,219,.14)}.conversation-group-modal__hero h2[data-v-1a80b2e7]{margin:0;color:var(--hk-navy);font-size:22px;font-weight:900}.conversation-group-modal__hero p[data-v-1a80b2e7]{margin:6px 0 12px;color:#60758a;font-size:13px}.conversation-group-avatar[data-v-1a80b2e7]{position:relative;display:grid;place-items:center;width:104px;height:104px;-webkit-box-flex:0;-ms-flex:0 0 104px;flex:0 0 104px;border-radius:32px;overflow:hidden;cursor:pointer;color:#fff;background:linear-gradient(135deg,var(--hk-navy),var(--hk-blue));-webkit-box-shadow:0 18px 38px rgba(0,50,90,.25);box-shadow:0 18px 38px rgba(0,50,90,.25)}.conversation-group-avatar img[data-v-1a80b2e7]{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.conversation-group-avatar span[data-v-1a80b2e7]{font-size:34px}.conversation-group-avatar input[data-v-1a80b2e7]{display:none}.conversation-group-avatar--edit[data-v-1a80b2e7]{border:3px solid #fff;outline:1px solid rgba(48,134,219,.26)}.conversation-group-avatar__overlay[data-v-1a80b2e7]{position:absolute;inset:0;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:6px;padding:12px;text-align:center;color:#fff;font-size:12px!important;font-weight:900;line-height:1.5;background:-webkit-gradient(linear,left top,left bottom,from(rgba(0,27,49,.08)),to(rgba(0,27,49,.72)));background:linear-gradient(180deg,rgba(0,27,49,.08),rgba(0,27,49,.72));opacity:0;-webkit-transition:opacity .18s ease;transition:opacity .18s ease}.conversation-group-avatar__overlay i[data-v-1a80b2e7]{font-size:22px}.conversation-group-avatar:hover .conversation-group-avatar__overlay[data-v-1a80b2e7]{opacity:1}.conversation-avatar-toolbar[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:8px;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.conversation-avatar-pick[data-v-1a80b2e7]{border:0;border-radius:14px;padding:9px 12px;color:var(--hk-navy);background:rgba(0,220,255,.13);font-weight:800;cursor:pointer}.conversation-avatar-clear[data-v-1a80b2e7]{border:0;border-radius:14px;padding:9px 12px;color:#9f1239;background:#fff1f2;font-weight:800;cursor:pointer}.conversation-group-modal__actions[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;gap:10px;margin-top:18px}@-webkit-keyframes conversationModalIn-data-v-1a80b2e7{0%{opacity:0;-webkit-transform:translateY(14px) scale(.98);transform:translateY(14px) scale(.98)}to{opacity:1;-webkit-transform:translateY(0) scale(1);transform:translateY(0) scale(1)}}@keyframes conversationModalIn-data-v-1a80b2e7{0%{opacity:0;-webkit-transform:translateY(14px) scale(.98);transform:translateY(14px) scale(.98)}to{opacity:1;-webkit-transform:translateY(0) scale(1);transform:translateY(0) scale(1)}}.ai-draft[data-v-1a80b2e7]{margin:12px 18px 0;padding:12px;border-radius:18px;background:#fff8e9;border:1px solid #f1dbae}.ai-draft button[data-v-1a80b2e7]{border:0;border-radius:12px;padding:8px 12px;background:#e69f35;color:#fff}.conversation-empty[data-v-1a80b2e7],.thread-placeholder[data-v-1a80b2e7]{display:grid;place-items:center;-ms-flex-line-pack:center;align-content:center;color:#60758a;height:100%;text-align:center;padding:30px}.conversation-empty--compact[data-v-1a80b2e7]{height:auto;padding:16px 8px;font-size:12px}.thread-placeholder i[data-v-1a80b2e7]{font-size:54px;color:#9cc9ec}.typing-label[data-v-1a80b2e7]{display:grid;gap:5px;color:#60758a;font-size:12px;padding:0 8px}.typing-label strong[data-v-1a80b2e7]{width:-webkit-fit-content;width:-moz-fit-content;width:fit-content;max-width:min(520px,88%);padding:8px 11px;border-radius:14px 14px 14px 4px;background:#fff;color:#17324a;-webkit-box-shadow:0 8px 20px rgba(0,50,90,.07);box-shadow:0 8px 20px rgba(0,50,90,.07);white-space:pre-wrap;word-break:break-word;font-weight:700}.conversation-card[data-v-1a80b2e7]::-webkit-scrollbar,.conversation-list[data-v-1a80b2e7]::-webkit-scrollbar,.conversation-sidebar[data-v-1a80b2e7]::-webkit-scrollbar,.thread-messages[data-v-1a80b2e7]::-webkit-scrollbar{width:7px;height:7px}.conversation-card[data-v-1a80b2e7]::-webkit-scrollbar-thumb,.conversation-list[data-v-1a80b2e7]::-webkit-scrollbar-thumb,.conversation-sidebar[data-v-1a80b2e7]::-webkit-scrollbar-thumb,.thread-messages[data-v-1a80b2e7]::-webkit-scrollbar-thumb{background:#bfd4e5;border-radius:999px}.message-row__avatar[data-v-1a80b2e7],.staff-row__avatar-img[data-v-1a80b2e7]{width:42px;height:42px;-webkit-box-flex:0;-ms-flex:0 0 42px;flex:0 0 42px;border-radius:999px;-o-object-fit:cover;object-fit:cover;border:2px solid #fff;background:#fff;-webkit-box-shadow:0 10px 18px rgba(9,30,66,.16);box-shadow:0 10px 18px rgba(9,30,66,.16)}.ticket-composer__main[data-v-1a80b2e7]{display:grid;grid-template-columns:minmax(0,1fr) auto;-webkit-box-align:end;-ms-flex-align:end;align-items:end;gap:10px}.ticket-composer__input-wrap[data-v-1a80b2e7]{position:relative;-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.ticket-composer__actions[data-v-1a80b2e7]{display:grid;grid-template-columns:38px 38px minmax(94px,auto);grid-template-rows:repeat(2,38px);-webkit-box-align:stretch;-ms-flex-align:stretch;align-items:stretch;gap:6px;padding:6px;border:0 solid #dbe8f2;border-radius:18px;background:-webkit-gradient(linear,left top,left bottom,from(#fbfdff),to(#f3f7fb));background:linear-gradient(180deg,#fbfdff,#f3f7fb);-webkit-box-shadow:inset 0 1px 0 hsla(0,0%,100%,.85),0 8px 18px rgba(15,47,78,.06);box-shadow:inset 0 1px 0 hsla(0,0%,100%,.85),0 8px 18px rgba(15,47,78,.06)}.ticket-composer__attachment-input[data-v-1a80b2e7]{display:none}.composer__actions_btng[data-v-1a80b2e7]{display:contents}.ticket-circle-btn[data-v-1a80b2e7]{width:38px;height:38px;border:0;border-radius:12px;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;background:#fff;color:#355a78;-webkit-box-shadow:0 1px 0 hsla(0,0%,100%,.9),0 6px 14px rgba(24,65,104,.08);box-shadow:0 1px 0 hsla(0,0%,100%,.9),0 6px 14px rgba(24,65,104,.08);-webkit-transition:background .16s ease,color .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:background .16s ease,color .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:transform .16s ease,background .16s ease,color .16s ease,box-shadow .16s ease;transition:transform .16s ease,background .16s ease,color .16s ease,box-shadow .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease}.ticket-circle-btn[data-v-1a80b2e7]:hover{-webkit-transform:translateY(-1px);transform:translateY(-1px);-webkit-box-shadow:0 1px 0 hsla(0,0%,100%,.9),0 10px 18px rgba(24,65,104,.12);box-shadow:0 1px 0 hsla(0,0%,100%,.9),0 10px 18px rgba(24,65,104,.12)}.ticket-circle-btn--content-bank[data-v-1a80b2e7]{background:#eef6ff;color:#125d95}.ticket-circle-btn--emoji[data-v-1a80b2e7]{background:#fff8e6;color:#8a5b00}.conversation-reply-draft[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:10px;margin-bottom:8px;padding:9px 10px;border:1px solid #cfe3f4;border-right:3px solid #3086db;border-radius:10px;background:#f7fbff;color:#17324a}.conversation-reply-draft div[data-v-1a80b2e7]{min-width:0;display:grid;gap:2px}.conversation-reply-draft strong[data-v-1a80b2e7]{font-size:12px;font-weight:950}.conversation-reply-draft span[data-v-1a80b2e7]{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:#60758a}.conversation-reply-draft button[data-v-1a80b2e7]{display:grid;place-items:center;width:26px;height:26px;padding:0;border-radius:8px;background:#e8f1f8;color:#315a78}.conversation-emoji-picker[data-v-1a80b2e7]{position:absolute;left:-110px;bottom:96%;z-index:25;display:grid;grid-template-columns:repeat(6,32px);gap:5px;padding:8px;margin-bottom:8px;border:1px solid #dceaf5;border-radius:12px;background:#fff;-webkit-box-shadow:0 18px 42px rgba(0,50,90,.16);box-shadow:0 18px 42px rgba(0,50,90,.16);grid-auto-flow:row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-ms-flex-line-pack:center;align-content:center;-webkit-box-align:start;-ms-flex-align:start;align-items:start;justify-items:start}.conversation-emoji-picker button[data-v-1a80b2e7]{display:grid;place-items:center;width:32px;height:32px;padding:0;border:0;border-radius:8px;background:#f6f9fc;font-size:18px;cursor:pointer}.conversation-emoji-picker button[data-v-1a80b2e7]:hover{background:#eaf6ff}.ticket-circle-btn--ai[data-v-1a80b2e7]{background:#f1f7ff;color:#5a45b8}.ticket-circle-btn--attachment[data-v-1a80b2e7]{background:#f5f9fc;color:#315a78}.ticket-circle-btn--voice[data-v-1a80b2e7]{background:#fff5f5;color:#bd3d4a}.ticket-circle-btn--ai[data-v-1a80b2e7]:disabled{opacity:.75;cursor:wait}.ticket-circle-btn--recording[data-v-1a80b2e7]{background:#ffe3e7;color:#dc3545;-webkit-animation:ticketRecordingPulse-data-v-1a80b2e7 1.4s ease-in-out infinite;animation:ticketRecordingPulse-data-v-1a80b2e7 1.4s ease-in-out infinite}.ticket-action--send[data-v-1a80b2e7]{grid-column:3;grid-row:1/3;min-height:100%;min-width:94px;padding:9px 16px;border-radius:14px;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:8px;font-weight:900;background:linear-gradient(135deg,#00325a,#2879c7)!important;-webkit-box-shadow:0 12px 22px rgba(0,50,90,.2);box-shadow:0 12px 22px rgba(0,50,90,.2);-webkit-transition:opacity .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:opacity .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease;transition:transform .16s ease,box-shadow .16s ease,opacity .16s ease;transition:transform .16s ease,box-shadow .16s ease,opacity .16s ease,-webkit-transform .16s ease,-webkit-box-shadow .16s ease}.ticket-action--send[data-v-1a80b2e7]:hover:not(:disabled){-webkit-transform:translateY(-1px);transform:translateY(-1px);-webkit-box-shadow:0 16px 26px rgba(0,50,90,.24);box-shadow:0 16px 26px rgba(0,50,90,.24)}.ticket-action--send[data-v-1a80b2e7]:disabled{opacity:.48;-webkit-box-shadow:none;box-shadow:none;cursor:not-allowed}.ticket-queued-files[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:8px;margin-bottom:8px}.ticket-queued-files__item[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:6px 10px;border-radius:999px;background:#eef6fb;color:#24506d;font-size:12px;font-weight:700}.ticket-queued-files__remove[data-v-1a80b2e7],.ticket-voice-draft__remove[data-v-1a80b2e7]{border:0;background:transparent;color:#567086;padding:0}.ticket-voice-draft[data-v-1a80b2e7]{margin-bottom:8px;padding:10px 12px;border-radius:18px;background:#eef6fb;position:relative;border:1px solid #d5e5f1}.ticket-voice-draft__remove[data-v-1a80b2e7]{position:absolute;top:1px;left:4px}.ticket-voice-draft__meta[data-v-1a80b2e7],.ticket-voice-message__meta[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;margin-bottom:8px;color:#1b4f73;font-size:12px;font-weight:800}.ticket-composer__error[data-v-1a80b2e7]{margin-bottom:8px;color:#c23a3a;font-size:12px;font-weight:700}.ticket-recording-bar[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;margin-bottom:8px;padding:8px 12px;border-radius:999px;background:#fff1f1;color:#ab1d2f;font-size:12px;font-weight:800}.ticket-recording-bar__dot[data-v-1a80b2e7]{width:10px;height:10px;border-radius:50%;background:#dc3545;-webkit-box-shadow:0 0 0 6px rgba(220,53,69,.12);box-shadow:0 0 0 6px rgba(220,53,69,.12)}.ticket-voice-message[data-v-1a80b2e7]{margin-top:12px;padding:12px;border-radius:18px;background:transparent}.ticket-voice-player[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px;position:relative}.ticket-voice-player__play[data-v-1a80b2e7]{font-size:21px;cursor:pointer;background:transparent;color:#1b70fa;line-height:13px}.ticket-voice-player__download[data-v-1a80b2e7],.ticket-voice-player__play[data-v-1a80b2e7]{border:0;border-radius:50%;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.ticket-voice-player__download[data-v-1a80b2e7]{color:#0f5f93;font-size:18px;text-decoration:none}.ticket-voice-player__body[data-v-1a80b2e7]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.ticket-voice-player__waveform[data-v-1a80b2e7]{width:100%;min-height:38px;border-radius:999px;background:-webkit-gradient(linear,left top,left bottom,from(rgba(240,247,252,.95)),to(rgba(231,241,249,.9)));background:linear-gradient(180deg,rgba(240,247,252,.95),rgba(231,241,249,.9));padding:2px 6px;overflow:hidden;position:relative}.ticket-voice-player__waveform--ready[data-v-1a80b2e7]{background:transparent}.ticket-voice-player__footer[data-v-1a80b2e7]{margin-top:8px;display:-webkit-box;display:-ms-flexbox;display:flex;position:absolute;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:10px;width:100%;right:0;padding-top:16px;color:#3d5870;font-size:11px;font-weight:800;opacity:.4}button.ticket-voice-draft__remove[data-v-1a80b2e7]{color:var(--hk-navy)!important;background:transparent!important}.ticket-voice-player__speed[data-v-1a80b2e7]{border:0;border-radius:999px;background:transparent;color:#0f5f93;padding:5px 10px;font-size:11px;font-weight:900}.ticket-voice-player--draft[data-v-1a80b2e7]{margin-top:8px;padding-bottom:19px}.message-bubble__deleted[data-v-1a80b2e7]{color:#94a3b8;font-style:italic}.message-row.mine .message-bubble__deleted[data-v-1a80b2e7]{color:hsla(0,0%,100%,.72)}.message-bubble__edited[data-v-1a80b2e7]{display:block;margin-top:6px;color:#94a3b8;font-size:11px}.message-row.mine .message-bubble__edited[data-v-1a80b2e7]{color:hsla(0,0%,100%,.72)}.ticket-delete-modal[data-v-1a80b2e7],.ticket-edit-modal[data-v-1a80b2e7]{position:fixed;inset:0;z-index:2050;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;padding:24px;background:rgba(15,23,42,.5);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.ticket-delete-modal__dialog[data-v-1a80b2e7],.ticket-edit-modal__dialog[data-v-1a80b2e7]{width:min(100%,560px);padding:28px;border-radius:24px;background:linear-gradient(145deg,#fff,#eef6ff);-webkit-box-shadow:0 28px 80px rgba(15,23,42,.22);box-shadow:0 28px 80px rgba(15,23,42,.22)}.ticket-delete-modal__dialog[data-v-1a80b2e7]{width:min(100%,420px);text-align:center;background:linear-gradient(145deg,#fff,#f7efe9)}.ticket-edit-modal__dialog--wide[data-v-1a80b2e7]{width:min(100%,720px)}.ticket-delete-modal__badge[data-v-1a80b2e7],.ticket-edit-modal__badge[data-v-1a80b2e7]{width:60px;height:60px;margin-bottom:16px;border-radius:18px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;background:linear-gradient(135deg,#dbeafe,#bfdbfe);color:#1d4ed8;font-size:1.35rem}.ticket-delete-modal__badge[data-v-1a80b2e7]{margin:0 auto 16px;background:linear-gradient(135deg,#ffedd5,#fecaca);color:#c2410c}.ticket-edit-modal__badge--inline[data-v-1a80b2e7]{margin-bottom:0;-webkit-box-flex:0;-ms-flex:0 0 60px;flex:0 0 60px}.ticket-delete-modal__title[data-v-1a80b2e7],.ticket-edit-modal__title[data-v-1a80b2e7]{margin:0 0 10px;color:#0f172a;font-size:1.2rem;font-weight:800}.ticket-delete-modal__text[data-v-1a80b2e7],.ticket-edit-modal__text[data-v-1a80b2e7]{margin:0 0 14px;color:#475569;font-size:.94rem}.ticket-edit-modal__textarea[data-v-1a80b2e7]{width:100%;min-height:130px;border:1px solid #cfe3f4;border-radius:18px;padding:12px;resize:vertical}.ticket-edit-modal__error[data-v-1a80b2e7]{margin-top:10px;color:#dc2626;font-size:.86rem;font-weight:700}.ticket-delete-modal__actions[data-v-1a80b2e7],.ticket-edit-modal__actions[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;margin-top:18px}.ticket-delete-modal__actions[data-v-1a80b2e7]{-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.ticket-delete-modal__btn[data-v-1a80b2e7],.ticket-edit-modal__btn[data-v-1a80b2e7]{min-width:118px;border:0;border-radius:14px;padding:11px 18px;font-size:.9rem;font-weight:700;cursor:pointer}.ticket-delete-modal__btn[data-v-1a80b2e7]:disabled,.ticket-edit-modal__btn[data-v-1a80b2e7]:disabled{opacity:.7;cursor:not-allowed}.ticket-delete-modal__btn--ghost[data-v-1a80b2e7],.ticket-edit-modal__btn--ghost[data-v-1a80b2e7]{background:#eef2f7;color:#334155}.ticket-delete-modal__btn--danger[data-v-1a80b2e7]{background:linear-gradient(135deg,#dc2626,#f97316);color:#fff;-webkit-box-shadow:0 14px 30px rgba(220,38,38,.24);box-shadow:0 14px 30px rgba(220,38,38,.24)}.ticket-edit-modal__btn--primary[data-v-1a80b2e7]{background:linear-gradient(135deg,#2563eb,#0ea5e9);color:#fff;-webkit-box-shadow:0 14px 30px rgba(37,99,235,.22);box-shadow:0 14px 30px rgba(37,99,235,.22)}.ticket-viewers-modal__header[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;gap:16px;margin-bottom:14px}.ticket-viewers-modal__state[data-v-1a80b2e7]{padding:18px 0;color:#475569}.ticket-viewers-modal__state--error[data-v-1a80b2e7]{color:#b91c1c}.ticket-viewers-modal__list[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:12px;max-height:360px;overflow-y:auto}.ticket-viewers-modal__item[data-v-1a80b2e7]{padding:14px 16px;border-radius:16px;background:rgba(219,234,254,.45);border:1px solid rgba(59,130,246,.12)}.ticket-viewers-modal__identity[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:12px;margin-bottom:8px;color:#0f172a}.ticket-viewers-modal__identity span[data-v-1a80b2e7]{color:#64748b;font-size:.82rem}.ticket-viewers-modal__times[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:4px;color:#334155;font-size:.84rem}.ticket-context-menu[data-v-1a80b2e7]{position:fixed;z-index:2100;min-width:168px;padding:8px;border-radius:18px;background:hsla(0,0%,100%,.96);-webkit-box-shadow:0 18px 45px rgba(15,23,42,.18);box-shadow:0 18px 45px rgba(15,23,42,.18);border:1px solid rgba(226,232,240,.95);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.ticket-context-menu__item[data-v-1a80b2e7]{width:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;border:0;border-radius:12px;background:transparent;color:#1f2937;padding:11px 12px;font-size:.9rem;font-weight:700;cursor:pointer}.ticket-context-menu__item[data-v-1a80b2e7]:hover{background:#f8fafc}.ticket-context-menu__item--danger[data-v-1a80b2e7]{color:#dc2626}.ticket-context-menu__item--danger[data-v-1a80b2e7]:hover{background:#fff1f2}@-webkit-keyframes ticketRecordingPulse-data-v-1a80b2e7{0%,to{-webkit-transform:scale(1);transform:scale(1)}50%{-webkit-transform:scale(1.06);transform:scale(1.06)}}@keyframes ticketRecordingPulse-data-v-1a80b2e7{0%,to{-webkit-transform:scale(1);transform:scale(1)}50%{-webkit-transform:scale(1.06);transform:scale(1.06)}}@media (max-width:992px){.conversation-page[data-v-1a80b2e7]{position:relative;display:grid;grid-template-columns:minmax(280px,340px) minmax(0,1fr);height:calc(100dvh - 104px);min-height:0;margin:-16px -15px -16px;background:#fff}.conversation-sidebar[data-v-1a80b2e7]{position:relative;z-index:1;width:auto;height:100%;padding:10px 0;-webkit-transform:none;transform:none;-webkit-box-shadow:none;box-shadow:none;border-left:1px solid var(--hk-line);border-bottom:0}.conversation-page.mobile-menu-open .conversation-sidebar[data-v-1a80b2e7]{-webkit-transform:none;transform:none}.conversation-mobile-backdrop[data-v-1a80b2e7]{display:none}.conversation-brand[data-v-1a80b2e7]{margin-bottom:12px}.conversation-brand__mark[data-v-1a80b2e7]{width:36px;height:36px;-ms-flex-preferred-size:36px;flex-basis:36px;border-radius:10px}.conversation-brand h1[data-v-1a80b2e7]{font-size:15px;white-space:nowrap}.conversation-brand p[data-v-1a80b2e7]{display:block}.conversation-tabs[data-v-1a80b2e7]{margin-bottom:10px}.conversation-tab[data-v-1a80b2e7]{padding:8px 6px}.conversation-card[data-v-1a80b2e7]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:block;max-height:none;margin:0;padding:12px;overflow:auto;border:1px solid var(--hk-line);border-radius:12px;background:#fff}.conversation-card h2[data-v-1a80b2e7]{display:block}.staff-row[data-v-1a80b2e7]{width:100%;max-width:none;padding:9px;background:#fff;border:0}.staff-row span[data-v-1a80b2e7]:last-child{max-width:92px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.staff-row__avatar-img[data-v-1a80b2e7]{width:30px;height:30px;-ms-flex-preferred-size:30px;flex-basis:30px}.conversation-main[data-v-1a80b2e7]{display:grid;height:100%;min-height:0}.conversation-list[data-v-1a80b2e7]{display:block;height:100%;padding:0;overflow-y:auto;overflow-x:hidden;border-left:0;border-bottom:0;background:#fff}.conversation-list__header[data-v-1a80b2e7]{position:sticky;top:0;z-index:20;height:58px;padding:8px 12px;margin:0;background:hsla(0,0%,100%,.96);border-bottom:1px solid var(--hk-line);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);font-size:16px}.conversation-list__header button[data-v-1a80b2e7]{padding:7px}.conversation-mobile-menu-btn[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:38px;height:38px}.conversation-item[data-v-1a80b2e7]{margin:0;padding:13px 14px;border-radius:0;border-bottom:1px solid #eef3f7}.conversation-item.active[data-v-1a80b2e7]{border-color:#bed7ec}.conversation-item__avatar[data-v-1a80b2e7],.thread-header__avatar[data-v-1a80b2e7]{width:36px;height:36px;-ms-flex-preferred-size:36px;flex-basis:36px;border-radius:12px}.conversation-thread[data-v-1a80b2e7]{position:relative;z-index:1;min-height:0;background:#fff}.conversation-page.mobile-thread-open .conversation-thread[data-v-1a80b2e7],.conversation-thread[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex}.conversation-page.mobile-thread-open .conversation-list[data-v-1a80b2e7]{display:none}.thread-header[data-v-1a80b2e7]{min-height:58px;padding:8px 10px}.thread-header__back[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:38px;height:38px;-webkit-box-flex:0;-ms-flex:0 0 38px;flex:0 0 38px;border:0;border-radius:50%;background:#eef6fb;color:var(--hk-navy)}.thread-header h2[data-v-1a80b2e7]{font-size:14px}.thread-header p[data-v-1a80b2e7],.thread-header small[data-v-1a80b2e7]{font-size:11px;line-height:1.5}.thread-messages[data-v-1a80b2e7]{padding:10px 8px}.message-row[data-v-1a80b2e7]{gap:6px;margin-bottom:10px}.message-row__avatar[data-v-1a80b2e7]{display:none}.message-bubble[data-v-1a80b2e7]{max-width:88%;padding:10px 11px;border-radius:15px}.message-bubble[data-v-1a80b2e7]:before{display:none}.message-bubble__time[data-v-1a80b2e7]{white-space:normal;text-align:inherit}.conversation-composer[data-v-1a80b2e7]{padding:8px}.ticket-composer__main[data-v-1a80b2e7]{display:grid;grid-template-columns:1fr;gap:7px}.composer textarea[data-v-1a80b2e7]{min-height:46px;max-height:78px;border-radius:12px;font-size:13px}.ticket-composer__actions[data-v-1a80b2e7]{grid-template-columns:repeat(4,38px) minmax(82px,1fr);grid-template-rows:38px;-webkit-box-pack:stretch;-ms-flex-pack:stretch;justify-content:stretch;gap:7px;padding:5px;border-radius:15px}.ticket-action--send[data-v-1a80b2e7]{grid-column:auto;grid-row:auto;min-width:0;min-height:38px;border-radius:12px}.ticket-circle-btn[data-v-1a80b2e7]{width:38px;height:38px}.conversation-send-btn[data-v-1a80b2e7]{min-height:38px}.ticket-voice-message[data-v-1a80b2e7]{padding:8px 0}.ticket-voice-player[data-v-1a80b2e7]{gap:7px}}@media (max-width:768px){.conversation-page[data-v-1a80b2e7]{display:block;height:calc(100dvh - 56px);margin:-16px -15px;border:0;background:#fff}.conversation-sidebar[data-v-1a80b2e7]{position:absolute;inset:0;z-index:10;width:100%;height:100%;padding:8px 0 0;border-left:0;background:#fff}.conversation-page.mobile-thread-open .conversation-sidebar[data-v-1a80b2e7]{display:none}.conversation-main[data-v-1a80b2e7]{position:absolute;inset:0;display:none;height:100%;background:#fff}.conversation-page.mobile-thread-open .conversation-main[data-v-1a80b2e7]{display:block}.conversation-thread[data-v-1a80b2e7]{position:absolute;inset:0;display:-webkit-box;display:-ms-flexbox;display:flex;height:100%}.conversation-page:not(.mobile-thread-open) .conversation-thread[data-v-1a80b2e7]{display:none}.conversation-inbox-head[data-v-1a80b2e7]{min-height:50px;padding:0 12px 8px;margin-bottom:6px;border-bottom:1px solid #edf3f8}.conversation-inbox-head h1[data-v-1a80b2e7]{font-size:17px}.conversation-head-btn[data-v-1a80b2e7]{width:34px;height:34px;border-radius:12px}.conversation-tabs[data-v-1a80b2e7]{margin:0 10px 8px;padding:3px;border-radius:13px}.conversation-tab[data-v-1a80b2e7]{min-height:34px;padding:6px 3px;font-size:11px}.conversation-mine-tabs[data-v-1a80b2e7]{margin:0 10px 8px}.conversation-search[data-v-1a80b2e7]{margin:0 10px 8px;padding:8px 10px;border-radius:12px}.conversation-card[data-v-1a80b2e7],section.conversation-card.conversation-sections[data-v-1a80b2e7]{margin:0;padding:0;border:0;border-radius:0;-webkit-box-shadow:none;box-shadow:none}.conversation-section[data-v-1a80b2e7]{padding:0;border-bottom:0}.conversation-section h2[data-v-1a80b2e7]{margin:0;padding:9px 14px 5px;color:#60758a;font-size:12px}.conversation-item[data-v-1a80b2e7]{min-height:70px;padding:10px 14px;border:0;border-bottom:1px solid #edf3f8;border-radius:0;background:#fff}.conversation-item[data-v-1a80b2e7],.conversation-item[data-v-1a80b2e7]:hover{-webkit-box-shadow:none;box-shadow:none;-webkit-transform:none;transform:none}.conversation-item.active[data-v-1a80b2e7]{background:#f3f9ff;-webkit-box-shadow:inset -3px 0 0 var(--hk-blue);box-shadow:inset -3px 0 0 var(--hk-blue)}.conversation-item__avatar[data-v-1a80b2e7]{width:46px;height:46px;-ms-flex-preferred-size:46px;flex-basis:46px;border-radius:50%}.conversation-item__content[data-v-1a80b2e7]{-webkit-box-flex:1;-ms-flex:1;flex:1}.conversation-item__title[data-v-1a80b2e7]{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:13px}.conversation-item p[data-v-1a80b2e7]{margin-top:4px;font-size:12px}.thread-header[data-v-1a80b2e7]{position:relative;z-index:3;min-height:56px;padding:8px 10px;border-bottom:1px solid #dceaf5;-webkit-box-shadow:0 2px 10px rgba(0,50,90,.05);box-shadow:0 2px 10px rgba(0,50,90,.05)}.thread-header__avatar[data-v-1a80b2e7]{width:38px;height:38px;-ms-flex-preferred-size:38px;flex-basis:38px;border-radius:50%}.thread-header h2[data-v-1a80b2e7]{max-width:48vw;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}.thread-header p[data-v-1a80b2e7],.thread-header small[data-v-1a80b2e7]{max-width:52vw;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.thread-messages[data-v-1a80b2e7]{padding:12px 8px 10px;background-size:220px}.message-date-divider[data-v-1a80b2e7]{margin:3px 0 12px}.message-row[data-v-1a80b2e7]{margin-bottom:8px}.message-bubble[data-v-1a80b2e7]{min-width:0;max-width:84%;padding:8px 10px;border-radius:15px 15px 15px 5px;font-size:13px;-webkit-box-shadow:0 4px 12px rgba(0,50,90,.06);box-shadow:0 4px 12px rgba(0,50,90,.06)}.message-row.mine .message-bubble[data-v-1a80b2e7]{border-radius:15px 15px 5px 15px}.message-bubble p[data-v-1a80b2e7]{line-height:1.75}.message-bubble__meta[data-v-1a80b2e7]{margin-top:6px;gap:1px}.message-bubble__name[data-v-1a80b2e7]{display:none}.message-bubble__time[data-v-1a80b2e7]{font-size:10px}.conversation-composer[data-v-1a80b2e7]{padding:7px 8px calc(7px + env(safe-area-inset-bottom));border-top:1px solid #dceaf5;-webkit-box-shadow:0 -2px 14px rgba(0,50,90,.06);box-shadow:0 -2px 14px rgba(0,50,90,.06)}.ticket-composer__main[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end;gap:6px}.ticket-composer__input-wrap[data-v-1a80b2e7]{-webkit-box-flex:1;-ms-flex:1;flex:1}.composer textarea[data-v-1a80b2e7]{height:44px;min-height:44px;max-height:96px;padding:9px 10px;border-radius:18px;background:#fff;font-size:13px}.ticket-composer__actions[data-v-1a80b2e7]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;padding:0;background:transparent;-webkit-box-shadow:none;box-shadow:none}.composer__actions_btng[data-v-1a80b2e7],.ticket-composer__actions[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:4px}.ticket-circle-btn[data-v-1a80b2e7]{width:34px;height:34px;border-radius:50%;-webkit-box-shadow:none;box-shadow:none}.ticket-action--send[data-v-1a80b2e7]{width:38px;min-width:38px;height:38px;min-height:38px;padding:0;border-radius:50%;font-size:0}.ticket-action--send i[data-v-1a80b2e7]{font-size:15px}.ticket-circle-btn--ai[data-v-1a80b2e7],.ticket-circle-btn--content-bank[data-v-1a80b2e7]{display:none}.conversation-emoji-picker[data-v-1a80b2e7]{left:0;right:auto;bottom:100%;grid-template-columns:repeat(6,30px)}.conversation-reply-draft[data-v-1a80b2e7]{margin-bottom:5px;padding:7px 9px;border-radius:12px}.livechat-info-panel[data-v-1a80b2e7]{display:none}.conversation-main--with-info[data-v-1a80b2e7]{grid-template-columns:minmax(0,1fr)}}@media (max-width:576px){.conversation-page[data-v-1a80b2e7]{height:calc(100dvh - 56px)}.conversation-item p[data-v-1a80b2e7],.conversation-item small[data-v-1a80b2e7]{font-size:11px}.message-bubble[data-v-1a80b2e7]{max-width:86%}.ticket-circle-btn[data-v-1a80b2e7]{width:34px;height:34px;border-radius:11px}.ticket-composer__actions[data-v-1a80b2e7]{grid-template-columns:repeat(4,34px) minmax(76px,1fr);grid-template-rows:34px}.ticket-action--send[data-v-1a80b2e7]{min-height:36px}}.conversation-mention-chips[data-v-1a80b2e7]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:6px;margin-bottom:8px}.conversation-mention-chip[data-v-1a80b2e7]{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:6px;border:1px solid #b9d4e9;border-radius:999px;padding:5px 9px;background:#edf6ff;color:#075985;font-weight:900;cursor:pointer}.conversation-mention-chip i[data-v-1a80b2e7]{font-size:11px}.conversation-mention-menu[data-v-1a80b2e7]{position:absolute;right:14px;bottom:calc(100% - 8px);z-index:25;width:min(280px,calc(100% - 28px));padding:8px;border:1px solid var(--hk-line);border-radius:16px;background:#fff;-webkit-box-shadow:0 18px 42px rgba(0,50,90,.18);box-shadow:0 18px 42px rgba(0,50,90,.18)}.conversation-mention-menu button[data-v-1a80b2e7]{width:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:8px;border:0;border-radius:12px;background:transparent;color:#17324a;text-align:right;cursor:pointer}.conversation-mention-menu button.active[data-v-1a80b2e7],.conversation-mention-menu button[data-v-1a80b2e7]:hover{background:#edf6ff}.conversation-info-member img[data-v-1a80b2e7],.conversation-mention-menu img[data-v-1a80b2e7]{width:30px;height:30px;border-radius:10px;-o-object-fit:cover;object-fit:cover}.thread-header[data-v-1a80b2e7]{cursor:pointer}.conversation-info-list[data-v-1a80b2e7]{display:grid;gap:10px;color:#315a78}.conversation-info-list h3[data-v-1a80b2e7]{margin:8px 0 0;color:var(--hk-navy);font-size:15px}.conversation-info-member[data-v-1a80b2e7]{display:grid;grid-template-columns:30px minmax(0,1fr) auto;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:9px;padding:9px;border:1px solid #d8eaf7;border-radius:14px;background:#fff}.conversation-info-member span[data-v-1a80b2e7]{font-weight:800;color:#17324a}.conversation-info-member b[data-v-1a80b2e7]{color:#60758a;font-size:12px}.thread-header__content[data-v-1a80b2e7]{min-width:0;-webkit-box-flex:1;-ms-flex:1;flex:1;cursor:pointer}.thread-header-menu[data-v-1a80b2e7]{position:relative;margin-right:auto}.thread-header-menu__trigger[data-v-1a80b2e7]{display:grid;place-items:center;width:38px;height:38px;border:0;border-radius:14px;background:#eef6fb;color:var(--hk-navy);cursor:pointer}.thread-header-menu__dropdown[data-v-1a80b2e7]{position:absolute;top:44px;left:0;z-index:35;min-width:180px;padding:8px;border:1px solid var(--hk-line);border-radius:16px;background:#fff;-webkit-box-shadow:0 18px 42px rgba(0,50,90,.18);box-shadow:0 18px 42px rgba(0,50,90,.18)}.thread-header-menu__dropdown button[data-v-1a80b2e7]{width:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:10px;border:0;border-radius:12px;background:transparent;color:#17324a;font-weight:800;text-align:right;cursor:pointer}.thread-header-menu__dropdown button[data-v-1a80b2e7]:hover{background:#edf6ff}.thread-header-menu__dropdown button.danger[data-v-1a80b2e7]{color:#b42318}.thread-header-menu__dropdown button.danger[data-v-1a80b2e7]:hover{background:#fff0ed}.livechat-visitor-modal .conversation-group-form[data-v-1a80b2e7]{grid-template-columns:repeat(2,minmax(0,1fr))}.livechat-visitor-modal__note[data-v-1a80b2e7]{grid-column:1/-1}.livechat-visitor-modal textarea[data-v-1a80b2e7]{min-height:96px;resize:vertical;border:1px solid #cfe3f4;border-radius:14px;padding:10px 12px;color:#17324a;outline:0}.livechat-visitor-modal textarea[data-v-1a80b2e7]:focus{border-color:var(--hk-blue,#3086db);-webkit-box-shadow:0 0 0 3px rgba(48,134,219,.12);box-shadow:0 0 0 3px rgba(48,134,219,.12)}.conversation-delete-dialog[data-v-1a80b2e7]{width:min(430px,100%);padding:26px;border-radius:30px;background:radial-gradient(circle at top right,#fff8f5 0,#fff 46%,#f4fbff 100%);border:1px solid rgba(180,35,24,.16);-webkit-box-shadow:0 30px 90px rgba(80,20,10,.28);box-shadow:0 30px 90px rgba(80,20,10,.28);text-align:center;-webkit-animation:conversationModalIn-data-v-1a80b2e7 .22s ease-out;animation:conversationModalIn-data-v-1a80b2e7 .22s ease-out}.conversation-delete-dialog__icon[data-v-1a80b2e7]{display:grid;place-items:center;width:62px;height:62px;margin:0 auto 14px;border-radius:22px;color:#b42318;background:#fff0ed;font-size:24px}.conversation-delete-dialog h3[data-v-1a80b2e7]{margin:0 0 10px;color:#7a271a;font-size:22px;font-weight:900}.conversation-delete-dialog p[data-v-1a80b2e7]{margin:0;color:#667085;line-height:1.9}.conversation-danger[data-v-1a80b2e7]{border:0;border-radius:10px;padding:9px 12px;color:#fff;background:linear-gradient(135deg,#d92d20,#b42318);font-weight:900;cursor:pointer}.conversation-danger[data-v-1a80b2e7]:disabled{opacity:.7;cursor:wait}